Terms and Conditions
Terms and Conditions
1. Access and Use of the Site
2. Intellectual Property Rights
3. Personal information
4. Payment Terms
5. Delivery Terms
6. Cancellation and Refund Terms
7. Quality control of our products
8. Limitation of Liability
9. Account Termination
10. Changes to Terms and Conditions
11. Changes to Website content
12. Governing Law and Dispute Resolution
13. Contact Us
Effective Date: 10 June 2025
Welcome to atambah.com (“Site”), operated by Atambah Bottle Shop. By accessing or using this Site, you agree to be bound by the following terms and conditions. These govern your use of the Site, including any purchases or services made through it.
1. Access and Use of the Site
The Site is intended for users aged 21 years and above. By using the Site, you confirm that you meet this requirement, and if it is proven that the user has not reached the legal age, the transaction may be unilaterally canceled by us without any obligation to provide a refund or compensation of any kind. It is your responsibility to ensure that your devices and internet access are compatible with the Site.
We may restrict access to parts of the Site or the entire Site for maintenance or other operational reasons. We do not guarantee uninterrupted access and are not liable for any unavailability.
You are responsible for maintaining confidentiality of login credentials and all activities under your account. Seek your assistance to notify us immediately of any unauthorised use or security breach. We may occasionally limit access to parts or all of the Site to registered users. You must provide accurate registration details and keep your login credentials confidential. You are responsible for all activity under your account and must notify us of any unauthorised use. We may disable your login if we believe these terms have been violated.
We do not guarantee uninterrupted or error-free access to the Site. Features or content may be modified, suspended, or removed without notice. We are not liable for any resulting unavailability or changes.
2. Intellectual Property Rights
All content on the Site—including text, graphics, software, images, videos, audio, trademarks, and logos—is the property of Atambah or its licensors and is protected by intellectual property laws. These Terms do not grant you any rights to such content. If you download, print, or store any content (as permitted), you must retain all copyright, trademark, or other proprietary notices included in the original material.
3. Personal information
Privacy
Any personal information you submit through or via the Site is handled in accordance with our Privacy and Cookies Policy.
External Links
The Site may include links to third-party websites, promotions, or services for your convenience. These links do not imply our endorsement or affiliation. We are not responsible for the content or availability of these external sites.
Account Registration
To create an account, you must provide accurate and up-to-date information. If false or outdated information is provided, we may suspend or terminate your account and block further access.
By registering, you agree that Atambah may take appropriate action in response to any suspected breach of these Terms or applicable laws. You are responsible for maintaining the security of your account and must notify us immediately if you suspect any unauthorised access or security issues.
General Liability
If you are a consumer, we are not liable for any business-related losses. If you are a business user, we are not liable for indirect, incidental, or consequential losses (including loss of profit, revenue, data, or goodwill), except for damages that were reasonably foreseeable.
4. Payment terms
a. Customers are required to make full payment for all items ordered, including applicable taxes and charges, at the time of placing the order.
b. Accepted payment methods include credit card, bank transfer (via VA or ATM), QRIS, GoPay, or other Indonesian e-wallets and methods listed on the checkout page.
c. The total amount due will be clearly stated at checkout and must be paid in full to confirm your order.
d. Payment must be completed within 15 minutes after clicking “Place Order.” For business accounts, payment must be made before any delivery or handover of goods, unless otherwise agreed in writing.
e. Payment receipts and invoices will be issued by Atambah Bottle Shop or an authorised local payment processor, where applicable.
f. We reserve the right to hold product delivery or restrict withdrawal from us until all outstanding payments are fully settled.
g. Any products stored on your behalf in our warehouse may be withheld if there are unpaid invoices, including those related to storage or additional services.
h. If a transaction appears suspicious, we may pause the order for up to 14 working days to conduct due diligence under Indonesian financial regulations and anti-fraud laws.
i. During verification, we may request the following documents:
· A valid Indonesian ID (KTP) or passport of the cardholder.
· A photo of the payment card (showing only the last four digits).
· A selfie of the cardholder holding the ID
5. Delivery Terms
a. “Delivery” refers to shipments to your registered address within Indonesia or transfers between our approved storage locations in Indonesia.
b. Title and ownership of items are transferred to you upon delivery within Indonesia. By placing an order, you authorise us to arrange delivery on your behalf to your specified address.
c. We will only begin processing delivery once full payment for the items on your invoice has been received.
d. A flat-rate delivery fee applies based on your region within Indonesia and includes basic delivery insurance. Additional charges may apply if actual shipping costs exceed the prepaid amount. Free delivery may be offered at our discretion, subject to order value or promotional terms.
e. All delivery dates provided are estimates. While we aim to deliver on time, we cannot guarantee exact delivery schedules unless explicitly agreed.
h. In cases where local regulations or supply chain constraints apply, delivery may be delayed or limited to designated areas until a final delivery location within Indonesia is confirmed.
i. We reserve the right to charge additional fees for storage or failed delivery attempts if no delivery instructions are provided or if delivery cannot be completed.
j. If delivery is delayed due to circumstances beyond our control, we will notify you promptly and work to minimise the impact. However, we are not liable for such delays.
k. If an item becomes unavailable after your order is confirmed, we will try to offer a suitable replacement.
l. We are not responsible for delivery failures due to force majeure events, including natural disasters, government actions, or other events beyond our control.
m. Deliveries must be received and signed for by a person aged 21 or older at the time of delivery. We reserve the right to verify age at any time by requesting official identification documents at the time of delivery, if it is proven that the user has not reached the legal age, the transaction may be unilaterally canceled by us without any obligation to provide a refund or compensation of any kind.
6. Cancellation Terms
a. If payment is not made within 15 minutes of placing the order, the order will be automatically cancelled and no further action is required.
b. Once payment has been completed, orders cannot be amended or cancelled under any circumstances.
c. Atambah reserves the right to cancel an order at any time prior to delivery if:
· The item is discovered to be in a condition different from what was agreed or expected at the time of purchase.
· The item is deemed to pose a reputational risk to Atambah or the original supplier.
· We are unable to source or fulfill the item at the agreed price.
· You are found to have breached any of our Terms and Conditions.
There are indications of misuse, legal violations, or requests originating from underage individuals.
d. We have the right and will report suspicious transactions to the authorities if deemed necessary in accordance with the principle of prudence and legal obligations.
e. If your order is cancelled by Atambah for any of the reasons listed above—except in the case of a breach of terms—any payments made will be refunded in full upon request, minus any applicable fees (e.g., transaction or restocking fees, if specified).
7. Quality control of our products
a. Atambah makes every effort to ensure that all items offered are sourced from reputable suppliers and stored under optimal conditions prior to listing. We only work with partners who have passed our internal due diligence checks.
b. For older, rare, or high-value items, we take reasonable steps to verify their authenticity and provenance. However, due to the subjective nature of such assessments, we cannot guarantee or warrant the accuracy of provenance information provided.
c. Wines may be affected by issues such as cork taint (TCA), premature oxidation, or bottle fatigue—some of which may not be detectable until the bottle is opened. While we do our best to identify such faults, Atambah does not guarantee the drinkability of any specific bottle and cannot offer replacements or compensation for such faults after delivery. Additionally, we make no claims regarding the suitability of any wine or spirit as an investment.
d. In certain cases, and at our discretion, we may reach out to producers regarding bottles suspected to contain faults. We aim to deliver all products in their described condition and use professional wine couriers when possible. Insurance is provided for delivery-related damage, theft, or fire that occurs under the courier's control. However, no coverage is offered for quality-related issues or spoilage during transit due to uncontrollable factors. While packaging is designed with reasonable care to protect against weather and temperature fluctuations, we cannot guarantee the integrity of the contents inside any bottle.
8. Limitation of Liability
a. Atambah is not liable for any indirect, incidental, special, consequential, or exemplary damages—such as loss of profits, goodwill, data, or other intangible losses—even if we were advised of the possibility of such damages. Our total liability, regardless of the legal basis (contract, tort, or otherwise), is strictly limited to the amount you paid for the specific item in your order that gave rise to the claim. Note: some jurisdictions may not allow such limitations, in which case this clause may not fully apply to you.
b. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
c. Due to the nature of our products, Atambah does not guarantee:
· The quality, drinkability, suitability for a particular purpose, or the absence of defects or deterioration—unless caused by our own negligence or misconduct.
· The current or future market value of any item sold.
d. Our products are intended for personal and private use. If you use any items for commercial or resale purposes, Atambah is not liable for any business-related losses, including lost profits, business disruption, or missed opportunities. Any violation of these provisions may be subject to administrative sanctions and/or legal action in accordance with the applicable laws and regulations.
e. If damage or loss occurs as a direct result of Atambah’s proven negligence, misconduct, or breach of these Terms, our liability is limited to:
· Replacing the affected item,
· Supplying an equivalent product, or
· Refunding you up to the value of the affected item.
We are not responsible for damages or losses that are not reasonably foreseeable.
f. The alcoholic beverages we sell should not be consumed excessively or misused. Alcohol consumption can be harmful to your health, we encourage all customers to consume alcoholic beverages wisely and responsibly. Pregnant women, individuals under the legal age, or those with certain medical conditions should not consume alcohol. We are not responsible for any legal, social, or health consequences arising from the misuse or excessive consumption of alcoholic products purchased through our services.
9. Account Termination
a. Atambah reserves the right to suspend or terminate your account without prior notice under any of the following circumstances:
· You are in breach of these Terms and Conditions.
· You fail to provide required information within a reasonable time when requested to facilitate delivery or service.
· You suspend, threaten to suspend, or are unable to pay your debts when due.
· Legal proceedings are initiated against you or your business, including insolvency, bankruptcy, or administration (for companies).
· An administrative receiver or similar figure is appointed over your assets.
· You (as an individual) become bankrupt, incapacitated, or otherwise unable to manage your affairs.
· Any similar legal or financial distress occurs in another jurisdiction applicable to you.
b. If your account is terminated for any of the above reasons:
· Atambah will not refund any prepayments for undelivered items, minus any reasonable costs or losses incurred due to your breach of terms.
· You must, at your own cost, collect or arrange for the transfer of any stored items within 30 days from the termination date. If no action is taken, Atambah reserves the right to consider these items as forfeited and may resell them.
10. Changes to Terms and Conditions (including delivery charges)
Atambah’s terms and conditions may be updated, suspended, or terminated from time to time. Changes may include, but are not limited to, delivery fees, payment methods, or service terms.
Notice of any updates will be posted on our website at atambah.com. By continuing to use the Site or placing an order after such notice is given, you are deemed to have accepted the revised terms.
If one or more provisions in these Terms and Conditions are deemed invalid, unenforceable, or void by a court or relevant authority, such provisions shall not affect the validity and enforceability of the remaining provisions in these Terms and Conditions.
11. Changes to Website content
Atambah may update, modify, or remove content, services, or product listings on the Site at any time without prior notice. Some materials or service details may become outdated, and Atambah is under no obligation to update such information within a specific timeframe.
12. Governing Law and Dispute Resolution
These terms and conditions are subject to and governed by the laws of the Republic of Indonesia. Any disputes arising will be settled through the District Court within our area of operation, unless otherwise stipulated by applicable law.
Any dispute arising from the implementation of these terms and conditions shall first be resolved through deliberation to reach a consensus. If no resolution is reached within 30 (thirty) calendar days, the parties agree to settle the dispute through the Denpasar District Court.
13. Contact Us
If you have any questions about these Terms and Conditions or encounter any issues with the Site, please contact us by email at info@atambah.com or via WhatsApp at +62 811 3960 6993 between 9:00 AM and 6:00 PM (WIB), Monday to Friday.
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